Community office hours: async wins

Async questions get structured templates so moderators scan faster. We ask for environment, last known good change, and a hypothesis—even if wrong.

Voice notes are welcome when typing is slow, but transcripts must follow for accessibility. That small rule keeps archives searchable.

We publish median first-response time weekly so expectations stay honest. When latency spikes, we say why—usually a certification wave—not pretend infinite staffing.